If I have to pay all that money to ship my computer, is it really worth fixing?
Yes. We can almost always save you enough money for it to be worth your while. Shipping costs a lot less than you probably think, even for desktops.
What should I send?
For desktop systems, send the tower, no accessories, cords, or screens. For notebooks and laptops, please send the computer and the AC adapter. We do not accept incomplete systems or individual system boards.
What is the turnaround time for repairs?
For most orders, 3-15 business days. In some cases, 2-4 weeks may be necessary for high-end notebooks and component level repairs. Whatever the turnaround time may be, we will keep you posted and answer all of your questions during the process.
Do you work on Macs?
Can you repair laptop motherboards at the component level, or do you just replace them if faulty?
Sometimes. We assess each case individually. If a motherboard has more than two faulty components, our policy is to automatically replace it rather than make repairs.
Why should I pay to fix my computer when I can go to Wal-Mart and buy a new one for $500?
We can probably repair your computer for a lot less than a comparable one costs new. Without the expense and time to transfer all your software and data over to a new machine. Moreover, you are doing your part for society and the environment by keeping your computer system out of a landfill.
Who works on my computer?
Our small, dedicated team of specialists, college-educated with up-to-date training and product knowledge. Or staff collectively has decades of experience in hardware, software, networking, and all major operating systems.
Do you work on iPods or cell phones?
Do you work on netbooks? How about tablets?
Shipping my computer away makes me uncomfortable. Can I trust my system and data with you?
Absolutely! All of our procedures (even data recovery!) are conducted in a non-intrusive manner. Hundreds of references are available upon request to help verify this fact. As far as shipping goes, just make sure to use a carrier you trust. A tracking number and package insurance are recommended.
Can you give me a quote over the phone without looking at my computer?
Sometimes. If your issue is obvious and we have all of the model information we need, we can give you an estimate over the phone, though it is only an estimate. On many occasions, we won’t know the cause of your issue until we diagnose the problem here. We can only be sure of the problem once we test it. What your relative who works at a computer company might think isn’t really relevant to what we benchmark.
What is a “desktop rebuild?”
Computers become “obsolete” by most standards within five years from their purchase date. What’s nice about most desktops is that they are easy to upgrade. A “rebuild,” or “remanufacture,” is where we overhaul your entire computer and replace only the obsolete equipment. This give you the performance of a new PC for a much lower cost, while retaining intact your existing data, settings, and programs. The procedure usually costs a good deal less than a new PC and is a good option for retail and office machines. More information on this service can be sent to you upon request.
When I call, nobody seems to pick up the phone. What’s going on?
Due to large call volumes and limited staff at hand, email is a much quicker and reliable way to communicate. Still, we realize many customers will not have access to their email if their computer is down. So if no one immediately answers, it’s because we’re busy helping other customers and making repairs. Leave a message and your call will be returned promptly.
How are you able to charge so little compared to the big stores and local shops? What’s the catch?
We are efficient, fair, and great at what we do. No catch. Usually the big stores and local shops outsource their repairs to companies like ours. By dealing directly with us, you cut out the middleman costs.
I enjoy doing business with your company. Is this all you guys do?
Mail Your PC is part of the Top Notch Group, an IT services consulting firm and custom computer maker for individual users, small businesses, corporations and government agencies. If you are interested in these services, please contact us.
If you have further questions or are ready to get started today, visit our contact page here.